Yes, all gemstones which are ordered online on bkgems.net can be returned under the Delivery & Return Policy.

Yes, Every gemstone listed on our website is different from the other, with a unique product reference number. We will only ship the same gemstone which you have selected and ordered. If by any chance, the gemstone which you have ordered is unavailable, we will update you about the same. In such cases, we usually request customers to select another gemstone or provide a 100% refund as per the customer's wish.

We usually ship all loose gemstones within 1-2 working days. Export procedures might take additional time. If you have ordered a piece of customised jewelry, it might take 7-14 working days depending on your order.

We will collect anonymous traffic information from you when you visit our site. We will collect personally identifiable information about you only as part of a voluntary registration process, on-line survey, or contest or any combination thereof. Our advertisers may collect anonymous traffic information from their own assigned cookies to your browser. The Site contains links to other Web sites. We are not responsible for the privacy practices of such Web sites which we do not own, manage or control.

Yes, shopping at bkgems.net is 100% safe. Credit card payments are processed through payment gateway's such as Paypal & Razorpay that interfaces with various banks. These payment Gateway's uses the latest 256-bit SSL verified encryption technology to protect your credit card information. It encrypts your credit card number so that it cannot be read as the information travels over the Internet. Furthermore, Payment gateway's also asks you to enter the CVV (Credit Verification Value) number on your credit card. This is a 3 digit number which follows your credit card number and is given at the back of the card to ensure that the person entering the card number has the physical plastic card with him/her. The secure server software (SSL) encrypts all information you enter before it is sent to us. You can always be aware of a secure page by spotting the lock in the bottom status bar of your browser.

Your login details are safe & secured on bkgems.net. Your login details are stored in a encrypted method at bkgems.net. It can also be authenticated by checking the URL which becomes HTTPS & Green, as & when you login onto the website. The highest standard of online security implemented on www.bkgems.net, is an effort to keep your personal & account details always safe & secured.

Yes, All shipments are completely insured by BK Gems. We only send our products through reputed couriers partners. For high-value shipments, BK Gems partners with the industry experts in critical logistics such as Sequel & BVC.

Do you ship gemstones to my country ?

Natural gemstones and diamonds take millions of years to form naturally inside the earths crust, but synthetic stones are mass-produced by humans in a laboratory within a few hours/days with chemical and physical properties exactly the same as natural gemstones. Synthetic gems and diamonds lack the super-natural powers & energy of Natural Gemstones therefore they are not recommended for astrological purposes. The most important factor which is the cause of the difference in prices is the rarity factor. Natural Gemstones are very rare to find and as the natural resources deplete, it becomes even rarer. Whereas synthetic gemstones' production increases at a reducing cost as the technology advances. Therefore even though synthetic gems have improved color and clarity than natural, they are inexpensive.